We're sorry to hear that your item didn't arrive in perfect condition. To report a damaged or defective item, please submit a request through our Returns Center within 30 days of delivery. When submitting your request:. To help us review your return,

We&apos;re sorry to hear that your item didn&apos;t arrive in perfect condition.To report a damaged or defective item, please submit a request through our <a href="https://weldernation.returnscenter.com/">Returns Center</a> within 30 days of delivery.When submitting your request:<ul data-spread="false"><li style="font-size: 16px;">Select &quot;Defective&quot; as the return reason.</li><li style="font-size: 16px;">Include clear photos of the issue.</li><li style="font-size: 16px;">Include photos of the item&apos;s hang tags.</li></ul>To help us review your return, exchange, damaged item, or incorrect item request as quickly as possible, please provide the following photos to the return center:<ul data-spread="false"><li style="font-size: 16px;">A photo of the item laid out in full.</li><li style="font-size: 16px;">A photo of the front of the item.</li><li style="font-size: 16px;">A photo of the back of the item.</li><li style="font-size: 16px;">A photo of the hang tags attached to the item (if applicable).</li><li style="font-size: 16px;">A photo of any barcode tags or product labels.</li></ul>If you are reporting a damaged, defective, or incorrect item, please also include clear photos showing the issue.Providing all required photos when submitting your request will help prevent delays and allow our team to process your request more efficiently.Once your request is submitted, our team will review the information and contact you if any additional details are required.Please note that damaged or defective item claims must be submitted within 30 days of the delivery date. Requests submitted after this period may not be eligible for a refund, exchange, or store credit.

My Item Arrived Damaged Or Defective

We're sorry to hear that you received the wrong item. If you received an item that does not match what was ordered, please submit a request through our Returns Center within 30 days of delivery. When submitting your request:. Once your request has be

We&apos;re sorry to hear that you received the wrong item.If you received an item that does not match what was ordered, please submit a request through our Returns Center within 30 days of delivery.When submitting your request:<ul data-spread="false"><li style="font-size: 16px;">Select &quot;Incorrect Item Received&quot; as the return reason.</li><li style="font-size: 16px;">Include clear photos of the item you received.</li><li style="font-size: 16px;">Include photos of the item&apos;s tags and packaging, if available.</li></ul>Once your request has been submitted, our team will review the information and provide further instructions.Please note that requests for incorrect items must be submitted within 30 days of the delivery date. Requests submitted after this period may not be eligible for a refund, exchange, or store credit.

I Received The Wrong Item

Shop

Returns

Login

Welder Nation

DAMAGED, DEFECTIVE, OR WRONG ITEMS

How Do I Create An Account?

I Cannot Log Into My Account

How Do I Update My Email Address?

How Do I Contact Customer Service?

What Are Your Support Hours?

ACCOUNT AND CONTACT

Can I Edit Or Cancel My Order?

I Entered The Wrong Shipping Address

Why Was My Order Cancelled/Refunded?

ORDERS

What Payment Methods Do You Accept?

My Payment Will Not Go Through

Why Do I See Multiple Transactions Or Pending Charges?

Why Was I Charged Extra On My Card?

PAYMENTS

How Do I Track My Order?

How Long Does Shipping Take?

I Have Not Received My Order

What Happens if My Package Is Returned to Sender?

Express Shipping

Do You Ship Internationally?

Shipping to Canada

SHIPPING AND DELIVERY

What Is Your Return And Exchange Policy?

How Do I Start A Return Or Exchange?

Can I Return An Item Purchased From A Retailer?

How Long Does It Take To Get A Refund?

Can I Return A Final Sale Item?

RETURNS AND EXCHANGES

How do I use a discount code?

Why Isn't My Discount Code Working?

Can I Add a Discount Code After Placing My Order?

Can I Use More Than One Discount Code?

Price Adjustment Policy

Do You Offer Price Adjustments?

Do You Have Gift Cards?

Buy 4 Get 1 Free

Military Discount

DISCOUNTS AND PROMOTIONS

What Are The Benefits Of Your Points Program?

How Do I Redeem My Dimestacker Points?

Need Help Logging Into Your Dimestacker Account?

How Do I sign Up?

DIMESTACKER REWARDS

How Do I Manage My Subscription?

Can I Skip or Pause My Subscription?

When Will My Subscription Renew?

SUBSCRIPTIONS

Cotton Canvas Welding Cap

Lightweight Welding Cap

How Do I Know What Size to Order?

Do You Have a Size Chart?

Will Sold-Out Items Be Restocked?

Fire Resistant/Fire Retardant Items

PRODUCTS AND SIZING

What Is Flame-Resistant (FR) Construction?

FR WORKWEAR

What Is ShipInsure?

How To File A Claim With ShipInsure

SHIPINSURE PACKAGE PROTECTION