My Item Arrived Damaged Or DefectiveUpdated 11 days ago

We're sorry to hear that your item didn't arrive in perfect condition.

To report a damaged or defective item, please submit a request through our Returns Center within 30 days of delivery.

When submitting your request:

• Select "Defective" as the return reason.
• Include clear photos of the issue.
• Include photos of the item's hang tags.

To help us review your return, exchange, damaged item, or incorrect item request as quickly as possible, please provide the following photos to the return center:

• A photo of the item laid out in full.
• A photo of the front of the item.
• A photo of the back of the item.
• A photo of the hang tags attached to the item (if applicable).
• A photo of any barcode tags or product labels.

If you are reporting a damaged, defective, or incorrect item, please also include clear photos showing the issue.

Providing all required photos when submitting your request will help prevent delays and allow our team to process your request more efficiently.

Once your request is submitted, our team will review the information and contact you if any additional details are required.

Please note that damaged or defective item claims must be submitted within 30 days of the delivery date. Requests submitted after this period may not be eligible for a refund, exchange, or store credit.